Refund policy

Return and Refund Policy 

Because each item is made to order, we do not accept returns or exchanges for change of mind, sizing, or preference.

However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will make it right.

To request a replacement or refund, please include your order number and a photo of the issue.

We do not require returns for damaged or incorrect items. Instead, we will offer a replacement or refund once the issue is verified.

You can contact us at trueemberco@gmail.com with any questions or concerns.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.